top of page

Contact Us

Manufactured & Marketed by

931/8 Pattambi Rd, Pulamanthole, Kerala 679323, India

+91 9656666400

Thanks for submitting!

Q&A

Hair takes around one month to grow quarter to half an inch. Encouraging hair growth requires boosting your body’s nutritional state, stimulating the hair follicles to grow faster. That’s why your hair deserves the highest quality natural ingredients found in our products to stimulate hair growth and to keep hair well-nourished. Stick with our products for six months to see the results for yourself!

There are many different factors that can affect hair growth, from the way you style your hair to the food you eat. It can also be affected by stress and changes in the hormonal balance of the body. In addition to these factors, the rate of hair growth and hair fall is also genetic.

Yes, our products are designed to be compatible with all hair types to provide the highest level of care for your hair!

What is your return policy?

14 Days Return & Refund Policy
If you receive a physically damaged product(s), we request you to write to us at care@dhathri.com within 14 days of receipt of your order along with an image of the product(s) under dispute. Once approved we’ll inform you and request you to return the product via courier. However please ensure that the product is unused, and the tags, boxes, invoice and other packaging are intact

Shipping Policy

Shipment processing time 

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Update this section if your processing time exceeds 2-3 business days.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation e-mail once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Duties and Taxes

www.govindapharmacy.com is not responsible for any duties and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

www.govindapharmacy.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Jurisdiction

In case of any dispute, competent courts at Malappuram, Kerala shall have the exclusive jurisdiction to try the dispute.

​

 

​

Returns and Refunds Policy

14 Days Return & Refund Policy
If you receive a physically damaged product(s), we request you to write to us at care@govindapharmacy.com within 14 days of receipt of your order along with an image of the product(s) under dispute. Once approved we’ll inform you and request you to return the product via courier. However please ensure that the product is unused, and the tags, boxes, invoice and other packaging are intact
We will refund your payment through the same method by which the payment was made. If you have paid via credit card/debit card/net banking, the amount will be refunded in the same account from which you had made the payment from.
If the mode of payment was cash on delivery (COD), we will initiate a NEFT bank transfer in your favor. Our team will contact you for your bank account details. The refund process will be initiated within 7 working days from the date of receipt of the returned product(s).

Learn More

Privacy Policy

Your Data is Secure

This privacy policy explains what personal information this website uses, why and how we use it, how we protect your personal information, who has access to it and how you can control this data.

We are committed to ensuring that your privacy is protected. Should you be asked to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy statement.

We may change this policy from time to time by updating this page to ensure it is accurate to our current procedures as well as easy for you to understand.

What personal information we collect

We collect the following data:

Identity data: first name, last name, login/username

Contact data: email address, phone number, residential address, billing address

Transaction and engagement data: date, selection and usage of product(s); details about your account access: date, time, page access

Financial data: credit card details required for processing payments

Technical and usage data: location information: IP address, time zone;
device information: browser type and version, operating system and platform

Communications and marketing data: opt-in status preferences of communication

How and why we collect this personal information

This data is generally required to understand your needs, conduct our business legally and optimally, and provide you with better service.

Identity data is collected so we can interact with you on a personal level and manage your individual account. We collect this data when:

  • You complete a contact form to communicate with us

  • You complete a transaction to purchase a product

  • You complete a login form to access your existing account with us

  • You complete a comment form on a blog

Contact data is collected so we can communicate with you about your expressed interests. We collect this data when:

  • You complete a contact form to communicate with us

  • You complete a transaction form for purchasing a product

  • You complete a comment form on a blog

Financial data is collected so we can process your purchases. We collect this data when you purchase a product.

Transaction and engagement data is collected so we can process your requests and understand how you use our website. We collect this data when:

  • You complete a contact form to communicate with us

  • You complete a transaction to purchase a product

  • You complete a comment form on a blog

  • You complete a login form to access your existing account with us

Technical and usage data is collected so we can understand what kind of technology you use. We collect this date when you access any page on our website. You are not require to complete a form for this data to be collected.

Communications and marketing data is collected so we can be informed about your preferences. We collect this data when:

  • You complete any forms on our website

  • You complete a product purchase transaction

  • You communicate with us directly via email or on social media

How we use and secure your data

Your privacy is important to us, so we take measures to ensure it is safe by using secure online services.

Who has access to your data

In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. All of our data is stored in secure environments requiring user authentication.

We do not transfer your personal information to individuals or entities outside of our institutional business activity.

Data retention

We retain your data for a few reasons:

  1. To continue serving you as a customer.

  2. To satisfy legal requirements as a business institution, including accounting, compliance and tax purposes.

You may request we change, update or delete certain data – see below for more details.

The legal basis for how we process your data

Please consult the table below to understand the legal basis for how we use specific personal information data in our interactions with you on this website.

Technical and usage

You have provided consentProcess your purchase transactionIdentityContact


Transaction and engagement

Financial

Technical and usage

Perform a contract with youLegal obligation for complianceCommunicate with you about your orderIdentityContact


Transaction and engagement

Financial

Technical and usage

You have provided consentNecessary for your and our legitimate interest to optimally conduct business togetherCommunicate with you about new products and offersIdentityContact


Transaction and engagement

Financial

Technical and usage

You have provided consentNecessary for your and our legitimate interest to improve your experience with us and grow our business

Use data to improve our website, products and servicesTechnical and usageNecessary for your and our legitimate interest to improve our website, products, services and communications

Advertise to you about our brand, products and servicesIdentityContact


Transaction and engagement

Technical and usage

Necessary for your and our legitimate interest to improve your experience with us and grow our businessMaintain and improve securityIdentityContact


Transaction and engagement

Financial

Technical and usage

Necessary for your and our legitimate interest to protect your data, our business from illegal activity

How cookies are used

This site uses cookies to improve your experience using it.

Google Analytics utilizes traffic log cookies to identify the pages used by you. This tool analyzes your web page traffic data so we can improve this website to function better for you. This information is only used for statistical analysis purposes.

​

We strive to make it as easy as possible for you to update your personal information within our systems. Some data you have the control to update or delete, while other data we are legally responsible to retain.

Data we are legally responsible to retain

Identity, contact and financial data must be retained for 6 years for tax purposes. This applies to all customers who have made any form of payment for our services and products.

Data you can update

You can update your identity, contact and financial data by accessing your account on this website.

You can update your identity, contact, communications and marketing data in Mailchimp by selecting the link provided in the footer of emails we send through this third party platform.

You can disable some cookies via your web browser application’s settings.

Who to contact about personal information

If you have any questions, need to update your personal information or have any concerns about this policy, please contact us at:

info@govindapharmacy.com

08047309367

Contact
bottom of page